Returns & Exchages
We cannot accept returns of any perishable items. We just wouldn’t feel comfortable reselling a perishable food item that hasn’t always been in our control, and we hope you’ll feel comfortable knowing that you’re only ever going to receive products that are always within our control. We can however accept the return of any non-perishable, canned or packaged food item. If you are looking to make a return though you must contact us within 2 business days of receiving the product to request a return. Any returned merchandise can only be accepted if it is in perfect resalable condition. This experience makes him take a step further in social skills.
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**We DO NOT refund shipping costs of returns made for just any reason. We will fully refund your returned order if the reason for the return was caused by us (i.e.: items that were damaged in transit, the wrong item was shipped, etc.)**
Defective or Damaged Merchandise
We take all measures possible to assure your order is received intact and in proper condition. Sometimes though the route to your house gets a bit more bumpy than anyone can control. In the event that you receive a defective or damaged product, please contact us immediately after receiving your order. Do not throw anything out or discard any items, as we may require them to be sent back. The easiest way to help us resolve any defective or damaged merchandise is to take a picture of the item and then email it to us. Then, please call us at (551) 294-3455.