Terms of Sale
Ordering and Payment
We are open for business 24/7 when ordering online. We also employ a staff of customer service representatives who are available to answer your questions and assist you with orders Monday – Friday from 9:00 am – 5:00 pm eastern time. We accept all major credit cards for payment, as well as payments with PayPal. We do not accept payments by check at this time. If you have any problems using your credit card to complete an order, please call our customer service department at (551) 294-3455 and we’ll be happy to assist you.
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When placing your order using a credit card, please make sure both the billing and shipping addresses are the same. If you are shipping your order to an address other than the billing address, an extra business day will be added to the processing time.
Product Freshness
To ensure that you receive all your products in great condition we carefully pack them in an insulated Styrofoam box with ice gel packs. Ice packs may arrive warm to the touch depending on weather conditions which is normal because we calculate well the transit of each package and use the necessary insulation for them.
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Our packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible. Tracking information will be provided via email when you place an order.